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The result would be improved service levels, better
response-times, minimized downtime & proactive support. Our
comprehensive and flexible solutions address all layers of
technology and reduce IT operating costs while improving
services levels. Server, Storage & Network Management
The enterprise IT infrastructure is growing across all levels,
increasingly becoming more complex to manage. Large
enterprises are setting up centralised data centers, Global
network topologies and distributed storage management
strategies. Managing this needs cross-technology expertise and
experience, and above all, focus.
Cerebra specialists work from offshore delivery center to
offer full life-cycle support for IT infrastructure. Our team
will monitor key components and the utilisation of system
resources, including server availability, utilisation rate,
performance and configuration.
Server management services include 24/7 administration of the
server, data center using a slew of automated tools, remote
problem & incident management, Operating System upgrade &
version control, Optimise disk usage, processor usage,
security and bug patch notification for the operating system,
alert & problem escalation to appropriate party based on
agreed upon processes.
24x7 basis to ensure that mission critical data is always
available. 24/7 administration SAN using a slew of automated
tools. Remote problem & incident management. Enhanced business
continuity through data striping, local mirroring, remote data
copy and Backup/Restore services, Alert & problem escalation
to appropriate party based on agreed boundaries.
Administrators will monitor Client’s network infrastructure
24x7, manage Network Devices - Configuration and maintenance
of firewalls, load balancers, routers, switches, hubs, etc.
Provide visibility of spare capacity and utilization trends.
Effective usage of tools and expertise health and performance
of thousands of desktops and devices, Enabling the execution
and management of key tasks remotely, in a secure environment,
Cerebra frees its client IT staff from these laborious and
manpower intensive tasks.
Configure automated hardware & software asset tracking
process. Collect data, provide accurate hardware and software
inventory information on servers, desktops, laptops and
handheld devices across major platforms in their environment,
Scheduled & ad-hoc monitoring of enterprise IT network to
provide up-to-the-minute information that facilitates
planning, budgeting and compliance initiatives.
Standardization of Operating System builds across servers,
desktops and laptops throughout the enterprise, Perform remote
hard disk partitioning, formatting and installation of the OS,
Help create automated standard builds using a scripted
installation or an image for Windows.
Computer Virus and e-mail SPAM monitoring - Remote deployment
and configuration of the chosen antivirus solutions) across
all platforms. Perform automatic daily patch updating (virus
signature files) of all antivirus products used in the
enterprise to combat the latest viruses across servers and
desktops. Ensure inbound email is clean before it arrives to
users desktop.
Real-time network monitoring, advanced security analysis,
using both proactive and reactive techniques, Cerebra security
services help companies protect business data and processing
systems from loss and damage due to computer security
breaches.
Our IT Security services include Design & implement an IT
Security Management Architecture that fits Client’s risk
management profile, 24x7 security monitoring of firewalls,
intrusion detection systems and integrated security
appliances.
Tremendous pressure to reduce cost while improving customer
service. SLA Management, Cost Control and Risk management
-critical challenges, to deliver proactive and comprehensive
support to its end users.
Cerebra leverages best practices to run a highly efficient and
cost effective support operation. Here is where Cerebra
Enterprise Help Desk Services can help.
HelpDesk Services establish and operate Client’s IT help desk
24x7. Our highly skilled consultants, mature processes and
expertise using a wide-range of tools gives the advantage of
best in class support experience at reduced costs act as
single point of contact for all users of the organisation to
direct questions and report problems regarding supported
software, hardware & networks.
RIM acts as a liaison between the clients Global IT managers
and the RIM team in Bangalore, India in the day-to-day
operations.
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